As a mom of 8 children, anything to make my life easier and save me money is welcome in my home! My sixteen-year-old daughter was searching for a quality dog food at a price she could afford, when she came across this company and asked if we could try it. Here is our honest Chewy.com review.
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[ctt template=”4″ link=”o3ce6″ via=”yes” ]Here is our honest Chewy.com review on dog food and a harness we bought for our 16-year-old daughter's border collie dog.[/ctt]
Honest Chewy.com Review
Reviewer's Background
I am a stay-at-home blogging mom of 8 who has been married for 22 years. We live in a small town in Wisconsin and own six rabbits, three dogs, two guinea pigs, one cat, a lizard and fish. We have always purchased our pet items (except a few special rabbit items not carried locally that we had to order online) at brick and mortar stores.
In my experience (with the rabbit items), it is expensive to purchase online, and so I was very reluctant to try it. However, I know how much my daughter loves her border collie, Flare. My daughter, Mercedes, has been trying different dog foods and had not yet found “the one”. She found one she wanted to test that only Chewy.com carries, so I can't get this one at a local store. Out of her own money, for three years, she has paid for dog training in obedience and agility. She has spent countless hours training, working with and loving on this dog, so I just had to let her try it.
*Update: Chewy.com did not give me any free product, or even know that I was reviewing them. I have now become an affiliate of their company.
Our Experience
What Was Purchased
Chewy.com had a sale on the dog food that she wanted to try, it was “buy one, get one free”. Plus, they also had free shipping if you spent over $49. To get to that amount, we needed another item. Mercedes had been wanting a new harness to practice off-leash agility that has a handle on it so she ordered that as well.
The Ordering Process
I think I may have been busy breastfeeding my new baby at the time, so we ordered on my smartphone. It was very simple to do. We basically found the dog food section, clicked the photo of the one we wanted, hit “add to cart”, found the harness, hit “add to cart”. I was surprised that it didn't add the free bag of dog food, but then I noticed in small writing (used my fingers to make it bigger so my 45 year old eyes could see it) that you had to select a quantity of 2 to get the free bag. So I did that and sure enough, it was a free bag!
Autoship
I set up an account with my password, entered my shipping information, my debit card and completed my order. It then asked me if I wanted to be on Autoship. Autoship allows you to have easy, repeat deliveries. That would be nice if you know about how often you need a shipment. I have not paid attention before, but we should start tracking it as Chewy.com presently offers a 30% discount for your first Autoship purchase and 5-10% off future purchases and I love discounts! It looks like you set a schedule (which you can change or cancel when you want to), they bill your account, and ship the product you selected as often as you have chosen them to ship it. I did not choose it because I was not sure if I would like receiving pet products shipped to me at the time.
Order Confirmation
I received an email thanking me for creating an account with Chewy.com. It was signed “Your Chewy Family”, which I thought was a very nice touch. We consider our dog to be a member of our family. It helps me to remember there are caring people behind this business, it's not just automated robots helping me out, it's humans, probably with pets or fur-babies of their own.
Next, I received a receipt for my purchase with a “Thanks for your order!” in a second email. Six hours later, I received a “Your Order Is On It's Way!” email with a tracking button to push to keep track of the shipment. If you want to check the shipment, you need to enter your email and password you created.
I was very surprised and pleased to see that somehow this package got to my house in Wisconsin within less than two days of my order. The order was placed at 2:57 p.m. on a Tuesday and I received the product around 11 a.m. on Thursday! How does that even happen? Wow!
The Shipping Container
The box was very large and beautifully designed with their company name and theme color. I imagine if we start to receive these more often, our smart dog will start to recognize the packaging and get very excited at the sight of it! After opening the top, we noticed handles on the inside flaps (see photo below – it's hard for me to describe in words).
Had I known that was there, we would have opened it outside by the door and used the handles to drag the box in rather than trying to get arms around it and lift. I know what to expect now. We received exactly what we ordered, all in one box.
The Dog Food
We are still in the process of reviewing the dog food, which takes several feedings for us to make up our minds about. I will say though, that I have noticed she is not so overly hyper as she is on corn-based dog foods. This helps her to be more focused during training sessions. So this section will be based on appearance of the product.
The thing I worry about when purchasing pet food is how long it has been sitting around waiting for someone to buy it. Often, items that are on sale or clearance can be old and getting stale. With my purchase, I was looking and smelling to see if the product was moldy or stale in any way.
The appearance looked fresh and crisp.
The pieces seem evenly cut and a good size for easy digestion.
The dog food smells fresh, not stale. I would say it smells a little like fish food, and that's because the first ingredient of fish food is fish meal (ground dried fish). The first ingredient in this dog food is de-boned salmon, so I think it smells as it should for this flavor.
I was also happy to see that the bag fits in our favorite dog food container. We like to keep it in the bag inside a plastic sealed clear tote for best freshness as well as to keep our dog out of it so she doesn't get too much.
I am very happy with the dog food's appearance, smell, freshness, size and packaging.
The Dog Harness
The dog harness was exactly as described on the website and the color is gorgeous.
The material is high quality heavy-duty material, yet lightweight at the same time. The handle feels like plastic in your hand, yet you can bend it, so it's almost rubbery. It fits in my daughter's hand well. It's not overly large or way too small. The metal ring is attached well. The sliders and attachments work well. It does fit a little loose on my dog because she is right between the medium and the large sizes on the size chart. (25 inches)
Flare seems to be comfortable wearing it. She allows my daughter to put it on and doesn't seem annoyed by it, she doesn't scratch or bite at it at when it is on.
I like how it looks on her, she looks sporty in it.
Do I recommend buying from Chewy.com?
Overall, I had a very good purchasing experience. It was very simple to do, arrived quickly, was packaged well and I like the products. I do recommend you to give them a try and see if it is a good fit for your family.
A Florida Postcard In The Mail from Chewy.com
Okay, this was totally unexpected! About a month after we received their products, I received a post card in the mail from them.
I thought that was a nice touch, it's nice to see some customer service and a personal touch nowadays. Somebody had to hand write this and I really liked the use of the gold marker!
A Birthday Card in the mail from Chewy
When I signed up with Chewy, I typed in all my pets and their birthdays. Night Cloud, my cat has the first birthday since my purchase. She received a birthday card from Chewy, even though I have not yet made a cat item purchase with them yet. That is very nice. It makes me want to buy something for her from them!
How To Find Them:
Just click HERE to get to their website.
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Lyse Garant says
As a package handler for FedEx I have one thing to say about Chewy. USE MORE TAPE ON YOUR BOXES!!! I mean, what is the deal CHEWY!!?? You send us 50 pound boxes loaded with pet food or litter and your people put A SINGLE STRIP OF CELLO TAPE down the center of the box. 50% of the boxes arrive at our warehouse OPEN!!! We in turn have to tape this stuff up. Stop being SO CHEAP on your packaging tape. Really.
Rose says
Thanks for the review! We’re switching food due to that FDA investigation going on with so many high end brands. Scary stuff! We may start ordering from Chewy.
admin says
Rose, my daughter has been doing a lot of research on that recently! I know exactly what you mean. We are reading labels and trying to learn more about the dog food brands we are buying. Now that we have been using this food for 6 months, we have seen a nice change in Flare’s coat quality. She looks amazing and didn’t seem to shed as terribly this summer as in the past. Thank you for stopping by!
Sarah Cummings says
Thank you for your review. I was thinking of trying it out 🙂
admin says
I think you will enjoy it too!